"Genesis Pulse is an exciting enhancement to the pre-hospital care provided to our communities. The display of real-time unit location and status of our own resources and those of our emergency service partners provides a means to dispatch the closest most appropriate resource. In addition, the replay and analytic tools have reduced the amount of time spent gathering data elements for performance improvement activities.
It was a pleasure working with Chad and his team. They worked hard to meet our expectations and provided valuable training and support since our go-live."
Genesis is excited to announce the first North American PULSE™ Promoter: WirelessUSA. Working closely with WirelessUSA will help to extend our reach to customers in Missouri and Illinois who need the Genesis PULSE decision support and situational awareness software tool in their emergency call centers.
A little over two years ago, Genesis PULSE® was released — a software tool for decision support and situational awareness for emergency call centers. Within a very short amount of time, call centers across the United States were using our program to enhance their dispatch processes, reduce response times, and completely innovate their after-action reviews.
Completing their onboarding process just a few short weeks ago, The Taney County Ambulance District (TCAD) needed a solution that included the ability to see their nearby partner EMS agencies while still protecting their own data. Genesis PULSE, along with its Replay & comprehensive reporting capabilities, was the solution. "We are excited to welcome TCAD to the rapidly growing Genesis family", said Chad Richey, PULSE Product Manager. Richey continued, "It’s so great to travel to these centers and see how they want to constantly improve their processes and response times while continuing to provide the best patient care possible, which sometimes means calling a partner agency to respond. It truly is about patient care and not about boundary lines."
TCAD has served the citizens and tourists of Taney County & Branson, MO since 1977 and operates a fleet of up to 17 ambulances responding to approximately 11,000 calls for service annually.
Genesis is pleased to welcome Rachel Johnston as the Director of Sales and Marketing for Genesis PULSE. For the past 7 years, Rachel has worked for Motorola Solutions across their Public Safety and Commercial Markets. Rachel began her career at Motorola Solutions after graduating from the University of Illinois College of Business at Urbana-Champaign with a Degree in Marketing.
Genesis PULSE Welcomes Jersey City EMS as its newest customer!
Located in Hudson County, NJ, just across the river from Manhattan, Jersey City Medical Center EMS, part of the Barnabas Health System, responds to more than 90,000 incidents each year. JCMC EMS is a fast-paced and dynamic service that includes Basic and Advanced Life Support, special operations, neonatal transfers, critical care inter-facility transports, regional EMS communications, and much more!
When they say, ‘This is going to create such a positive transformation within our agency.’, it reminds me of how important our role is as a software company…
PULSE Product Manager
Genesis PULSE is an ideal solution for the agency due to its asset tracking and monitoring allowing for increased situational awareness for the communications personnel as well as the highly acclaimed Replay feature, allowing for much more robust after-action reviews. Another feature that captured the eye of the management team was PULSE Reporting. Wanting to have near real-time data & analytics at their fingertips, PULSE was an obvious choice and with the ability to request custom reports, JCMC had exactly what they needed before installation was even complete and the PULSE program was live.
"It’s great to see another customer so satisfied with Genesis PULSE", says PULSE Product Manager Chad Richey. "When they say, ‘This is going to create such a positive transformation within our agency.’, it reminds me of how important our role is as a software company to continue innovating and providing exactly what the emergency services industry needs in order to reduce response times and save more lives. It’s truly my driving force."
Genesis welcomes our latest PULSE customer, Careflite, which serves the Dallas-Ft. Worth and North Texas area. Eric Callender, Director of Communications for Careflite: “We were looking for a product to aid in our response compliance while also aiding the Radio Controllers in their situational awareness. Being a non-profit organization, it was important to make sure we got a dependable product without spending an exorbitant amount of money.” Read more
The Genesis Group is pleased to announce the release of PULSE 4.1, which brings many great enhancements to the product, as well as report enhancements and general usability enhancements.
Our newest customer, Champion EMS, based in Longview, TX chose Genesis PULSE for its decision-support features for dispatch, its Replay and Reporting features for supervisory and administrative personnel, and the added benefits of our exclusive Waze integration. The value of the PULSE solution became immediately visible. Read more