PULSE Customer Support

We are here to help!

PULSE Support Specialists perform problem resolution activities ranging from end-user assistance to remote diagnostics. Support issues are assessed and classified by severity, then assigned to the appropriate support representative.

Contact Support

24/7 Emergency Support

In the event of an emergency, our Emergency Help Line is available 24/7/365 by calling 1 (877) 548-0465.

Rachel Johnston - Director of Sales - Genesis PULSE

Rachel Johnston

Director of Sales & Marketing

During her successful 7-year career at Motorola Solutions, Rachel became a very recognizable face in the two-way communications industry, forging many relationships in the industry and making many appearances and presentations. She received a bachelor’s degree from the College of Business at the University of Illinois in Marketing.

Direct: +1 (903) 787-7439

Chad Richey - PULSE Product Manager

Chad Richey

Genesis PULSE Product Manager

Chad spent 15 years in Public Safety Communications with 10 of those years in Emergency Services Administration. He received a bachelor’s degree from Jacksonville State University in Emergency Management with a minor in Public Safety Telecommunications. Chad has held many certifications, including EMD, EMT, Certified Communications Manager, Google Maps expert and Waze Mapping & App expert.

Direct: +1 (903) 787-7427

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