Customer Case Study: Champion EMS

Champion EMS Service is a 501c3 non-profit, charitable organization which provides pre-hospital emergency care to 12 counties in the East Texas area. They have over 250 employees and 34 Mobile Intensive Care Unit (MICU) ambulances – the highest level certified by the Texas Department of Health. In addition to emergency transport, Champion EMS provides transfer services for patients needing transportation from hospitals to convalescent, rehab or long-term nursing care facilities.

Champion EMS relies on Genesis PULSE for its decision support features for dispatch, its Replay and Reporting features for supervisory and administrative personnel, and the added benefits of our exclusive Waze integration.

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Grace EmBEDded Ministry Builds 100 Beds on One Night

Genesis is partnered with Pure Religion and their Grace EmBEDded ministry, which builds and delivers beds for foster homes. Nearly 1 in 3 foster care situations in our area of Smith County, Texas are impacted by the absence of a bed. Grace EmBEDded needed 100 new beds to provide to foster homes in East Texas for the holidays. At a gathering at the Green Acres Baptist Church parking garage last evening, this lofty goal was easily met, thanks to a massive turnout of around 400 volunteers. We also thank Green Acres Baptist Church, Smith County Sheriff’s Office, CBS Rental and Supply, Chick-Fil-A, and Coca-Cola for donating their time, goods, and resources as well.
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Chicago Communications New PULSE Promoter

Genesis is excited to announce Chicago Communications, LLC as the newest PULSE Promoter! We look forward to working closely with Chicago Communications to enhance their customers CADs, simplify dispatching, validate decisions and see everything.

For more information on Chicago Communications visit them online:


New Weather, Dashboard Analytics and Mobile App in v.4.5 Release

We have been working on many new exciting things here at Genesis PULSE that we want to share with you!

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First Annual ZOLL EMS PULSE Award Winners

Congratulations to The First Annual ZOLL EMS PULSE Award Winners, which were announced last evening at the ZOLL Summit in Denver Colorado. The winners were: Read more


Customer Case Study: Sunstar Paramedics

Sunstar Paramedics — part of the Paramedics Plus system — is the sole provider for ambulance services in Pinellas County, Florida. They respond to over 230,000 calls annually (according to 2016 data). Sunstar relies on Genesis PULSE for its decision support features for dispatch, its Replay and Reporting features for supervisory and administrative personnel, and the added benefits of our exclusive Waze integration.

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New Customer: MICCOM — Hackensack, NJ

MICCOM (Mobile Intensive Care Communications), based in Hackensack, New Jersey is the newest agency to add Genesis PULSE. MICCOM was formed in the mid-80s as a consolidated dispatch center for numerous health systems in northern New Jersey. With the number of ambulances being dispatched throughout their service area daily and the need for a robust reporting solution, Genesis PULSE was the perfect fit. Partnerships also allow MICCOM to see and share their resources with other surrounding public safety agencies and being across the Hudson from New York City, mutual aid responses can happen in a moments notice.

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New Customer: MedReach Ambulance – Los Angeles

Los Angeles — L.A. ambulance service MedReach becomes the latest to add Genesis PULSE to their operation. Providing non-emergency transport services to the Los Angeles region, MedReach needed a reliable software application to aid their personnel with decision support. With some of the worst traffic congestion in the US, providing facilities with accurate arrival times and allowing dispatchers to make better choices for unit assignment based on historical task times is paramount for providing the best customer service possible.

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Débora Firmani Joins PULSE Development Team

Our latest software developer, Débora Firmani was born, grew up and studied in the country of Chile. When she began her career, Débora started as a freelancer with several customers that needed to improve the information management of their business. While it was challenging to a beginner, it also motivated her to keep growing and learning. Eventually Débora sought to grow in a team environment, and that led her to the US where she eventually found her way to our front door. She joins our Genesis PULSE development team.

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A Graphic Visualization of Genesis PULSE

From the moment a call comes into an emergency call center, to the time the unit arrives on scene, Genesis PULSE is at work helping first responders fulfill compliance agreements, cut costs, and most importantly, save lives and property. But it doesn’t end there — Genesis PULSE replays and reports incident data for administrative analysis.

In a nutshell, Genesis PULSE works like this…

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