Sunstar Paramedics — part of the Paramedics Plus system — is the sole provider for ambulance services in Pinellas County, Florida. They respond to over 230,000 calls annually (according to 2016 data). Sunstar relies on Genesis PULSE for its decision support features for dispatch, its Replay and Reporting features for supervisory and administrative personnel, and the added benefits of our exclusive Waze integration.
MICCOM (Mobile Intensive Care Communications), based in Hackensack, New Jersey is the newest agency to add Genesis PULSE. MICCOM was formed in the mid-80s as a consolidated dispatch center for numerous health systems in northern New Jersey. With the number of ambulances being dispatched throughout their service area daily and the need for a robust reporting solution, Genesis PULSE was the perfect fit. Partnerships also allow MICCOM to see and share their resources with other surrounding public safety agencies and being across the Hudson from New York City, mutual aid responses can happen in a moments notice.
Los Angeles — L.A. ambulance service MedReach becomes the latest to add Genesis PULSE to their operation. Providing non-emergency transport services to the Los Angeles region, MedReach needed a reliable software application to aid their personnel with decision support. With some of the worst traffic congestion in the US, providing facilities with accurate arrival times and allowing dispatchers to make better choices for unit assignment based on historical task times is paramount for providing the best customer service possible.
Our latest software developer, Débora Firmani was born, grew up and studied in the country of Chile. When she began her career, Débora started as a freelancer with several customers that needed to improve the information management of their business. While it was challenging to a beginner, it also motivated her to keep growing and learning. Eventually Débora sought to grow in a team environment, and that led her to the US where she eventually found her way to our front door. She joins our Genesis PULSE development team.
From the moment a call comes into an emergency call center, to the time the unit arrives on scene, Genesis PULSE is at work helping first responders fulfill compliance agreements, cut costs, and most importantly, save lives and property. But it doesn’t end there — Genesis PULSE replays and reports incident data for administrative analysis.
In a nutshell, Genesis PULSE works like this…
It has been an exciting week in the UK for Genesis PULSE! From exhibiting at ALF 2017 (The Ambulance Leadership Forum), to visiting The University of Oxford to presenting at The Oxfordshire County Council, and sightseeing in London, we have enjoyed it all. This year’s Ambulance Leadership Forum, hosted and run by the Association of Ambulance Chief Executives, was held at Chesford Grange in Warwickshire. Thanks so much to all of our gracious hosts.
Genesis PULSE was a proud sponsor of Hearts and Heroes Day today at Harvey Hall Convention Center in Tyler, Texas, presented by Pineywoods Regional Advisory Council Trauma Service Area G. Congratulations to our customers who were Award Winning Heroes at Hearts and Heroes Day 2017:
We appreciate everyone who visited us at the Genesis PULSE booth.
This week, PULSE Product Manager Chad Richey is a featured presenter at the Waze Connected Citizens Program Summit at Google HQ in Paris. Chad was invited by Waze CCP to demonstrate how Genesis PULSE® with Waze integration significantly reduces response times for emergency vehicles.
Data reveals that 70 percent of the time crashes are reported by Waze users an average of 4.5 minutes before they are called into emergency response centers through 911.
"Genesis Pulse is an exciting enhancement to the pre-hospital care provided to our communities. The display of real-time unit location and status of our own resources and those of our emergency service partners provides a means to dispatch the closest most appropriate resource. In addition, the replay and analytic tools have reduced the amount of time spent gathering data elements for performance improvement activities.
It was a pleasure working with Chad and his team. They worked hard to meet our expectations and provided valuable training and support since our go-live."