Paramedics Plus


Customer Case Study: Sunstar Paramedics

Sunstar Paramedics — part of the Paramedics Plus system — is the sole provider for ambulance services in Pinellas County, Florida. They respond to over 230,000 calls annually (according to 2016 data). Sunstar relies on Genesis PULSE for its decision support features for dispatch, its Replay and Reporting features for supervisory and administrative personnel, and the added benefits of our exclusive Waze integration.

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Waze Partnership Helping to Reduce Response Times for Emergency Personnel


A little over two years ago, Genesis PULSE® was released — a software tool for decision support and situational awareness for emergency call centers. Within a very short amount of time, call centers across the United States were using our program to enhance their dispatch processes, reduce response times, and completely innovate their after-action reviews.

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