Displays real-time unit and incident data

PULSE Live Features

Google Maps

  • PULSE Live displays unit and incident data on Google Maps™ to aid in efficiently dispatching units to avoid potential response penalties.
  • Google Maps layers reveal a number of potential obstructive conditions, such as weather or traffic.

Contractual Standards Management

Contractual (compliance) data input creates standards which automatically detect and alert when violations occur.

Late Call Notifications

Supervisors can swiftly classify and code late calls for real-time compliance statistics due to the immediate visualization and notification of late calls within contractual response areas.

Candidate Rankings

Candidate Rankings allow the dispatcher to quickly see the closest three units to any in-queue incident based on actual drive time from the units’ current position to the scene location.

Post Management

Postings (unit move-ups) are made more efficient by replacing leapfrog posting (crossing units) with domino posting. Unnecessary post moves on emergency vehicles are eliminated, minimizing crew fatigue (windshield time), wear and tear on vehicles, and fuel consumption.

Color Coding

Color coding provides immediate visualization for diverting a unit already en route from a lower priority call to respond instead to a higher priority call. Units meeting the “End-of-Shift” labels turn dark to better highlight & identify these vehicles.

Map Widgets

Map Widgets provide users with a custom set of views for monitoring active responses, geofence violations, or optionally viewing vehicles based on status.

Widget: Scheduled Calls in Queue

The Scheduled Calls in Queue (SCiQ) widget, located at the bottom of the Tracking page (once enabled in the Widgets panel), gives the user an easy-to-view panel showing upcoming trips/ events scheduled for the current day and the next day. With a simple mouse-over of a facility, the full address can be seen. A settings panel, accessible by clicking the gear icon (located at the top right header of the widget) provides additional options and filters to each user.

Clicking the green map icon will allow the user to see the ideal route based on historical drive times and current traffic conditions from pick-up to drop-off. Via the settings panel, a user can choose to view routes directly in Tracking, or have it open up a new browser tab/window and view in Google Maps, along with turn-by-turn directions.

Average Task Time provides an indication of the total time this individual trip took from time of dispatch until available. The average task time is calculated based on the most recent 30 trips with the same pick-up and drop-off locations.

Stop Points

Stop Points allow users to add a marker to the map indicating where a specific driveway or entrance is to a particular address. The next time a unit is dispatched to this same address, Genesis PULSE® will display a mission line to the geocoded location provided by CAD and will also display a dashed mission line to the geocoded location of the previously set stop point.

Follow Me & Vehicle Tracker

Units can be selected in the Active Units map widget where users may choose to follow and/or track a vehicle.

Custom Geofencing & View Filtering

View Filtering allows for restricted access by role based on a custom layer/custom geofence being drawn. Custom Geofencing allows users to only see units operating within a custom geofence or units outside the geofence assigned to a call inside the geofence.

Healthcare Facility Dashboard

The perfect companion to our PULSE suite is the Healthcare Facility Dashboard (HCF). The HCF allows a facility to see all inbound/outbound patient flow with the unit that is inbound for pick-up or drop-off and their estimated time enroute (ETE) using the Google Distance Matrix, which allows for extremely accurate time estimations, chief complaint, crew, and more.

End-of-Shift Notification

Communications personnel can easily see units nearing end-of-shift in PULSE Live to more reliably control late calls and reduce unnecessary overtime.

Historical Posting Heatmap

Historical postings are shown using a heatmap. The heatmap displays the density of “At Post”/”On Post” statuses when that status is captured along with the unit’s position at that time.


The ability to view an entire fleet across multiple jurisdictions, states, or across the globe has never been easier. With Partnerships, PULSE customers can share only the resources or data they want to share in order to foster better working relationships within an agency or neighboring agencies and view those resources in PULSE Live.

PULSE Weather

  • Integration with PULSE Live Tracking:
    • Real-time weather radar overlay
    • Severe weather alerts and polygons
  • Integration with PULSE Replay:
    • Historical weather available in PULSE Replay for 30 days

Locate Me

Locate Me centers the map on the user’s current position. This is based on the computer’s or smartphone’s location.

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