PULSE Features

Monitoring response times to save lives, property and money

Genesis PULSE® is a software solution that enhances existing CAD systems and can do the job of multiple applications currently in operation in a call center.

PULSE is a server-hosted deployment in conjunction with local databases at each dispatch center. PULSE connects to a variety of CAD (Computer Aided Dispatch) systems. Information can come to PULSE from CAD systems or directly from various AVL software packages.

Key Features at a Glance

  • Real-time visualization allows dispatchers to divert or reassign units and prioritize with color coding
  • PULSE helps improve arrival time and minimize vehicular wear and tear as well as drive "windshield time"
  • PULSE reduces training time for dispatch personnel and allows for immediate corrective action
  • PULSE Replay analyzes system-wide unit response indicators to ensure the quickest routes are being used
  • PULSE Reporting provides real-time feedback on the status of the system based on compliance standards
  • Google Maps™ layers reveal possible obstructive conditions, such as weather or traffic on PC, tablet or smartphone browser
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Details of Features

Waze Integration

Waze appUsing Genesis PULSE® with Waze integration, 911 call centers can easily pinpoint traffic events, such as construction, congestion or accidents. Using this data, dispatchers can send emergency units along faster routes, avoiding delays. Furthermore, with the two-way data share, Waze app users are alerted to the same traffic events, allowing them to avoid delays.

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We immediately became a firm believer of what the PULSE product can and will do for our organization, allowing us to reduce response times and potentially save more lives.

— Teri Best, Chief Communications Officer
Champion EMS

Deployment Method

PULSE is a server-hosted deployment in conjunction with local databases at each dispatch center.

Data Input

PULSE connects to a variety of CAD (Computer Aided Dispatch) systems. PULSE can also use data feeds from products such as MARVLIS™ and ZOLL® (GPS). Information can come to PULSE from CAD systems or directly from various AVL software packages.

Data flow diagram
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