Los Angeles — L.A. ambulance service MedReach becomes the latest to add Genesis PULSE to their operation. Providing non-emergency transport services to the Los Angeles region, MedReach needed a reliable software application to aid their personnel with decision support. With some of the worst traffic congestion in the US, providing facilities with accurate arrival times and allowing dispatchers to make better choices for unit assignment based on historical task times is paramount for providing the best customer service possible.
Our latest software developer, Débora Firmani was born, grew up and studied in the country of Chile. When she began her career, Débora started as a freelancer with several customers that needed to improve the information management of their business. While it was challenging to a beginner, it also motivated her to keep growing and learning. Eventually Débora sought to grow in a team environment, and that led her to the US where she eventually found her way to our front door. She joins our Genesis PULSE development team.
From the moment a call comes into an emergency call center, to the time the unit arrives on scene, Genesis PULSE is at work helping first responders fulfill compliance agreements, cut costs, and most importantly, save lives and property. But it doesn’t end there — Genesis PULSE replays and reports incident data for administrative analysis.
In a nutshell, Genesis PULSE works like this…
It has been an exciting week in the UK for Genesis PULSE! From exhibiting at ALF 2017 (The Ambulance Leadership Forum), to visiting The University of Oxford to presenting at The Oxfordshire County Council, and sightseeing in London, we have enjoyed it all. This year’s Ambulance Leadership Forum, hosted and run by the Association of Ambulance Chief Executives, was held at Chesford Grange in Warwickshire. Thanks so much to all of our gracious hosts.
Genesis PULSE was a proud sponsor of Hearts and Heroes Day today at Harvey Hall Convention Center in Tyler, Texas, presented by Pineywoods Regional Advisory Council Trauma Service Area G. Congratulations to our customers who were Award Winning Heroes at Hearts and Heroes Day 2017:
We appreciate everyone who visited us at the Genesis PULSE booth.
This week, PULSE Product Manager Chad Richey is a featured presenter at the Waze Connected Citizens Program Summit at Google HQ in Paris. Chad was invited by Waze CCP to demonstrate how Genesis PULSE® with Waze integration significantly reduces response times for emergency vehicles.
Data reveals that 70 percent of the time crashes are reported by Waze users an average of 4.5 minutes before they are called into emergency response centers through 911.
"Genesis Pulse is an exciting enhancement to the pre-hospital care provided to our communities. The display of real-time unit location and status of our own resources and those of our emergency service partners provides a means to dispatch the closest most appropriate resource. In addition, the replay and analytic tools have reduced the amount of time spent gathering data elements for performance improvement activities.
It was a pleasure working with Chad and his team. They worked hard to meet our expectations and provided valuable training and support since our go-live."
Genesis is excited to announce the first North American PULSE™ Promoter: WirelessUSA. Working closely with WirelessUSA will help to extend our reach to customers in Missouri and Illinois who need the Genesis PULSE decision support and situational awareness software tool in their emergency call centers.
A little over two years ago, Genesis PULSE® was released — a software tool for decision support and situational awareness for emergency call centers. Within a very short amount of time, call centers across the United States were using our program to enhance their dispatch processes, reduce response times, and completely innovate their after-action reviews.
Completing their onboarding process just a few short weeks ago, The Taney County Ambulance District (TCAD) needed a solution that included the ability to see their nearby partner EMS agencies while still protecting their own data. Genesis PULSE, along with its Replay & comprehensive reporting capabilities, was the solution. "We are excited to welcome TCAD to the rapidly growing Genesis family", said Chad Richey, PULSE Product Manager. Richey continued, "It’s so great to travel to these centers and see how they want to constantly improve their processes and response times while continuing to provide the best patient care possible, which sometimes means calling a partner agency to respond. It truly is about patient care and not about boundary lines."
TCAD has served the citizens and tourists of Taney County & Branson, MO since 1977 and operates a fleet of up to 17 ambulances responding to approximately 11,000 calls for service annually.