In an emergency, every second counts. Genesis PULSE™ is a decision-support and situational awareness tool that optimizes response times, helping first responders fulfill compliance agreements, cut costs, and most importantly, save lives and property.
Genesis PULSE alerts its users upon detecting service that does not meet set standards. PULSE then provides administrators and review boards with comprehensive data for constant improvement analysis.
Genesis PULSE is a software solution that enhances existing CAD systems and can do the job of multiple applications in operation in a call center.Brochure Sales Help Demo
PULSE Live displays unit and incident data on Google Maps™ to aid in efficiently dispatching units to avoid potential response penalties.
PULSE Replay allows for supervisors and administrators to evaluate calls — from single-unit to system-wide — to verify the closest, most appropriate unit was assigned or diverted to a response.
PULSE Reporting provides Key Performance Indicators (KPI) and on-demand reports which deliver real-time feedback on the health of a system or individual contract areas. This allows for supervisors to make appropriate changes right away in service areas where compliance may be borderline.
Since adding Genesis PULSE to our agency, our response time tracking has greatly improved. PULSE gives us the ability to easily view all trip details from individual events, view the routes our responders chose and then, using PULSE Replay, watch the entire response during after-action reviews to get the complete picture. We are now able to identify issues and remediate them allowing us to continuously improve. Genesis PULSE has made this process faster and easier."
After using PULSE for a full month, we saw a net gain of nearly 6% in our response time compliance standards, a threshold we haven’t surpassed in years."
After installing PULSE and using it in our 911 center for a full year, our turnover rate dropped from 21% down to 13% — a savings of over $35,000 per employee lost. This was mostly attributed to PULSE and its ability to help us train better, smarter, and faster as well as gives the communications personnel a deeper understanding of emergency dispatch and deployment and a more three-dimensional view of the system, which was lacking in our current software applications."
We immediately became a firm believer of what the PULSE product can and will do for our organization, allowing us to reduce response times and potentially save more lives."
The Genesis PULSE / Waze integration has been great for automatic notifications. Our communicator’s no longer have to call and report traffic accidents to other agencies or departments. Because of the Genesis / Waze partnership, the traffic accident is automatically reported. This allows time and effort to be focused on areas of greater importance."
Genesis PULSE is an amazingly capable system."
We were looking for a product to aid in our response compliance while also aiding the Radio Controllers in their situational awareness. Being a non-profit organization, it was important to make sure we got a dependable product without spending an exorbitant amount of money.