In an emergency, every second counts. Genesis PULSE™ is a decision-support and situational awareness tool that optimizes response times, helping first responders fulfill compliance agreements, cut costs, and most importantly, save lives and property.
Genesis PULSE alerts its users upon detecting service that does not meet set standards. PULSE then provides administrators and review boards with comprehensive data for constant improvement analysis.
Genesis PULSE is a software solution that enhances existing CAD systems and can do the job of multiple applications in operation in a call center.Brochure Sales Help Demo
PULSE Live displays unit and incident data on Google Maps™ to aid in efficiently dispatching units to avoid potential response penalties.
PULSE Replay allows for supervisors and administrators to evaluate calls — from single-unit to system-wide — to verify the closest, most appropriate unit was assigned or diverted to a response.
PULSE Reporting provides Key Performance Indicators (KPI) and on-demand reports which deliver real-time feedback on the health of a system or individual contract areas. This allows for supervisors to make appropriate changes right away in service areas where compliance may be borderline.
"After installing PULSE and using it in our 911 center for a full year, our turnover rate dropped from 21% down to 13% — a savings of over $35,000 per employee lost. This was mostly attributed to PULSE and its ability to help us train better, smarter, and faster as well as gives the communications personnel a deeper understanding of emergency dispatch and deployment and a more three-dimensional view of the system, which was lacking in our current software applications."
Michael S. Smith, Communications Manager